Please go through this window to find out if the PC is 32 or 64. Should listed as MICROSOFT WINDOWNS XT, VERSION #, SERVICE PACK etc. Windows XP Steps to check computer system is: right click 'MY COMPUTER' - PROPERTY - 'GENERAL INFO. Check the computer system to make sure it is 32 bit or 64 bit. I bought one too and contacted them and they were really helpful.Here is what they wrote:The email:Dear Customer, Please refer following steps for the device. I still think it's crap that a scanner requires the latest latest driver though. Intel have a groovy page that tests your driver and gives you the latest one. I went on Intel's site and found the latest driver. With me it was Intel G33/G31 Express Chipset. This will tell you what display adapter you have.
Click on Properties, click the settings tab.
This varies from computer to computer.You can either go through control panel, or do this.Right click on desktop.
Hi Rylana, not sure if you have Vista or XP, but what you have to do is update your display driver.
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